A confirmation email or message will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends.
We ship your shoes from our distribution centre in Johannesburg, South Africa. We ship to anywhere in South Africa.
All orders are shipped through an online portal called uAfrica, whereby we call for rates from The Courier Guy, Courier It, Dawn Wing Couriers, MDS Collivery and Internet Express.
The reason for this is that each courier company has their strengths and weaknesses and we choose the courier that will deliver the best, reliable service to your area where you require the parcel to go to.
We do not facilitate collections from our address.
Orders are shipped within 1-2 working days from when your order is completed.
Online EFT payments require a process time of 48 hours for order to be completed.
Please note that whilst we guarantee a high-quality standard of delivery time, unforeseen circumstances can arise and therefore the delivery dates are not always definite.
All orders are shipped economy.
A tracking reference number will be emailed to you and you are able to track the progress of your delivery via our website, or you can click on the link in the mail to go through to the respective service provider.