Shipping policy

This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at hello@uinshoes.co.za

A Standard Delivery fee is applicable on all orders
Standard Delivery will be made within 3-5 business days upon payment receipt and allocation and our acceptance of your order. Orders placed on a Friday after 09h00 will be shipped the following workday. If the Monday is a Public Holiday, your order will only be shipped out the Tuesday. Note, for certain outlying areas we have to use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days.
Should you elect to receive your item within 1-3 business days from payment receipt, an additional shipping fee will be charged at check-out. In the event you have selected Same Day or Local Overnight Delivery and the delivery address is not in the areas as indicated below, your shipping fee will not be refunded.
Same Day Delivery for an additional fee. This service is available on business days and are limited to Johannesburg, Midrand, Centurion and Pretoria ONLY (Townships are excluded from same day delivery). Please see map highlighted in Orange/Red below for guidance on same day delivery(Blue areas are excluded). Orders placed and payments made after 09h00 will be booked for the delivery the following working day. In the event the order is place on a Friday after 09h00, then your order will only be shipped out for delivery the following working day. Weekend deliveries are excluded from this service. We will endeavor to make sure that your parcel is shipped out with the requested shipping service - however, if the courier is unable to deliver your parcel as requested despite booking the same day delivery service - we do not accept liability for the delayed delivery. Shipping fees are non-refundable and it is the customer's responsibility to ensure that the delivery area falls within the same day shipping area when selecting the service.
Local Overnight Delivery is available for an additional fee. This service is available on business days and are LIMITED to Main Centers e.g., Bloemfontein, Cape Town, Durban, East London, George and Port Elizabeth.

Orders placed and payments made after 09h00 will be booked for the shipment the following day. In the event the order is place on a Friday after 09h00, then your order will only be shipped out for delivery the following working day. Weekend deliveries are excluded from this service. We will endeavor to make sure that your parcel is shipped out with the requested shipping service - however, if the courier is unable to deliver your parcel as requested despite booking the overnight delivery service - we do not accept liability for the delayed delivery. Shipping fees are non-refundable and it is the customer's responsibility to ensure that the delivery area falls within the local overnight shipping area when selecting the service.

We can only deliver products to physical addresses within the borders of the Republic of South Africa.
Quoted delivery times are a guide only and while Uinshoes South Africa endeavours to meet the targeted delivery times for both Express delivery and Standard deliveries, from time-to-time factors beyond our control can result in delayed delivery. Shipping during Black Friday, Christmas and Holiday seasons normally experience delays beyond our control. Please expect extended delivery times as your delivery may take 7-10 working days to be delivered to you from date of shipment.
A unique order number will be communicated to you via email which can be used to track the status of your order.
Your deliveries will be made through one of our designated courier companies, The Courier Guy, Fastway, Internet Express, RAM and Skynet.
Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
Before you finalise your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you OR you can specify an alternative authorized person's name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
To safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
The courier will request proof of identity from the person receiving the parcel if this was indicated in the "notes" field of the order.
All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 18.
The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
Proof of ID may be requested to verify authenticity of purchaser
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any -
1. breakages, and/or
2. damages and/or
3. items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
Kindly refer to our refunds policy for further information.

UINShoes South Africa reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.